Terms & Conditions
Please read all Terms & Conditions below before clicking "Agree" button, located at the bottom of this page, to join My Sony Membership

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Terms and Conditions of Use

• By accessing the Site, you agree to comply with and observe all applicable laws, regulations and directives including without limitation the laws of Thailand in connection with your access to, and use of, the Site.

• You shall also be solely responsible for the set-up, configuration or compatibility of your hardware, equipment and software for access to the Site and you shall provide at your own expense all facilities or resources necessary for such proper access. Without prejudice to the foregoing, you shall not create any circumstances whereby other users are affected in their access to, and use of, the Site.

• You can’t use any part for website for any activities which is unlawful or is contrary to public order or good morals.

• Without limiting the generality of the foregoing, you are prohibited from any of the following actions while using the Site:

(a) posting any unlawful, libelous, threatening, abusive, disruptive, or obscene material or message in violation of the rights of any person or which constitute a criminal offense, or otherwise violate any local, state, national, or international law;

(b) uploading or reproducing any information protected by any intellectual property right without obtaining permission of the relevant intellectual property right owner. Only public domain files, and files which the relevant intellectual property right owner has given you express consent to copy and redistribute online or otherwise, may be uploaded to the Site, including any software files or libraries;

(c) uploading files containing computer viruses or other disruptive programs;

(d) engaging in abusive behaviour while in chat rooms. Such abusive behaviour includes but is not limited to obscene, racist, and other offensive language, harassment of other members, or purposefully disrupting the Site through means such as scrolling and impersonating another member;

(e) acquiring or attempting to acquire passwords, financial or personal information from members;

(f) using an obscene or offensive handle or name;

(g) engaging in actions designed to disrupt a chat or otherwise reduce other members' enjoyment of the Site; or

(h) violating any terms, rules or policies which are posted or otherwise made available or communicated to you in any manner.

• You can’t use this site to publish any advertisement whatsoever.

• For any content download provided by Sony, you are not allow to sub-license, distribute, adapt, modify, create derivative works from, decompile, reverse engineer the downloadable content without the prior written consent of Sony Thai Co., Ltd.

• All marks, names and logos (whether registered or unregistered), including "My Sony", "Sony", "Vaio", "Trinitron" and "Memory Stick", used on the Site (unless otherwise stated) are trade marks, service marks and intellectual property rights held by Sony and/or companies within the Sony group. No permission or licence is granted to use any such trade mark, service mark or intellectual property right without the prior written consent of Sony, companies within the Sony group or its legal representatives (as the case may be).

• Features and specifications of Products advertised, provided and/or made available on the Site are subject to change at any time without notice. Without limiting the generality of the foregoing, Sony draws your attention to the following:

(a) weights, measures, colours and sizes provided are only approximates;
(b) all monitor screen measurements are taken diagonally; and
(c) all monitor screen images provided are simulated pictures unless otherwise indicated.

• While Products advertised, provided and/or made available on the Site are generally available for purchase in Thailand, nothing on the Site shall imply, represent or warrant that such Products are or will be available at the various local Sony authorised representatives in Thailand. You should therefore check with your local Sony authorised representative for specific product availability in your locality.

• Only orders for Products on the Site that are accepted by Sony shall constitute a legal valid and binding contract between yourself and Sony.

• Sony makes no guarantee, endorsement, representation or warranty, term or condition of any kind, express, implied or statutory that the products advertised, provided and/or made available on the site including the downloadable content are of good title, correspond with description, merchantable, of satisfactory fitness or quality for any general or particular purpose. Nor is Sony under any obligation to provide any walk-in, house call, backup or technical support or any other post-sale service. All products made available to you shall be the subject matter of a separate contract between yourself and Sony. Further, Sony shall not in any way be responsible for the non-receipt of any order you make, or any delay in the delivery of any product you may order.

• Sony makes no guarantee, endorsement, representation or warranty, term or condition of any kind, express, implied or statutory regarding the site and its operation, or the materials and information contained or referred to on each page herein including the downloadable content. The site and its available materials and information including the downloadable content are provided on an ‘as is’ and ‘as available basis. Sony makes no guarantee, endorsement, representation or warranty, term or condition in respect of any accuracy, quality, completeness, timeliness, satisfactory quality, merchantability, fitness for a general or particular purpose, non-infringement or title of any software, communications, transmissions, information, data, product or service provided pursuant to the site.

• Other than liability for death or personal injury arising from negligence or for fraud, any warranty, term or condition which may be implied or incorporated within these My Sony terms and conditions of use by reason of statute or common law or otherwise (including warranties as to description, merchantability, suitability, satisfactory quality and fitness for a general or particular purpose) is hereby expressly excluded.

• To the maximum extent permitted by applicable law, Sony accepts no liability and will not be liable for any loss or damage arising directly or indirectly (including special incidental or consequential loss or damage) from your use of the site, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, imperfection, fault, mistake or inaccuracy in, of or on the part of (as is applicable) the site or its contents, the downloadable content or due to any unavailability of the site or any part thereof or any contents or associated products or services.

• Without prejudice to the other provisions of these My Sony terms and conditions of use and to any other rights and remedies which Sony may possess, you hereby agree to indemnify and hold Sony harmless at all times against all actions, proceedings, cost, claims, expenses (including all legal costs on a full indemnity basis), demands, liabilities, losses (whether direct, indirect or consequential) and damages (whether in tort, contract or otherwise) whatsoever and howsoever arising, including without limitation claims made by third parties and claims for defamation, infringement of intellectual property rights, death, bodily injury, wrongful use of computers, unauthorised or illegal access to computers (including but not limited to hacking), property damage or pecuniary losses which Sony may sustain, incur, suffer or pay arising out of, in connection with or pursuant to your access to and/or your use of the site, whether of not such access or use was authorised or whether it was due to any act or omission on your part. For the purposes of this clause, any reference to the use of the site shall include but is not limited to the downloadable content or the purchase of any product by you.

• Sony shall not have any liability for any delay or default in its operation of the site caused by circumstances beyond its control including but not restricted to acts of god, acts of the public, enemy, decrees or restraints by governmental authorities, telecommunications, computer or utilities failure, strikes, war riots, insurrections, civil commotion and other causes of such nature. In any of the events mentioned above, Sony shall for the duration of such event, be relieved of any such obligation under these My Sony terms and conditions of use as is affected by the said event. Provided that the provisions of these My Sony terms and condition of use shall remain in force with regard to all other obligations which are not affected by such event. And provided further that the parties shall resume their full obligations under this agreement upon the cessation of such event.

• You acknowledge that circumstances could arise in which the remedies and limitations on liability set forth in these membership rules may appear insufficient to you. In the light of the overall agreement reached hereunder, Sony and you have agreed that the limited remedies and liabilities set out herein are part of a reasonable allocation of the risks and benefits of the agreement between Sony and you, taking all relevant factors into consideration including the value of the consideration provided by you and the availability and costs of insurance with respect to the said risks.

• Please note that any software or content downloaded from the Site is at your own risk and Sony neither assumes nor accepts liability for any loss or damage, (whether direct or indirect), howsoever caused, as a result of any computer viruses, trojan horses, worms, software bombs or similar items or processes arising from use of the Site.

• Sony does not guarantee that any e-mails sent from the Site will be received by you or received by Sony if sent by you nor does Sony warrant the privacy and/or security of e-mails during Internet transmission.

• Sony controls and maintains the Site from Thailand and Sony makes no representation that the material and information contained herein is appropriate or available for use in other locations/jurisdictions.

• Unless restricted by applicable law, you agree that any and all personal information/data relating to you collected by Sony from the Site from time to time may be used and disclosed for such purposes and to such persons as may be in accordance with the My Sony Privacy Statement.

• In respect of any information or materials which you submit to Sony using the Site, you agree that such information or materials are non-proprietary and non-confidential and grant to Sony, companies within the Sony group and its affiliates, a word-wide perpetual licence without charge to use such information or materials for any purpose it deems necessary, including without limitation, the copying, transmission, distribution, broadcast and publication thereof, unless restricted by applicable law. In addition, you hereby grant to Sony, companies within the Sony group and its affiliates, a word-wide perpetual right to use, without any compensation to you, any ideas, concepts, know-how, or techniques contained in any information or materials submitted to Sony for any purpose whatsoever, including without limitation, developing, manufacturing, and marketing products using such information or materials. Sony shall also be entitled to make use of, to publish and to make available, in any way, any demographical and statistical data it collates from your usage of the Site.

• You agree that Sony shall not be under any obligation of confidentiality to you regarding any such information or materials submitted to it using the Site unless agreed otherwise in a separate direct contract between you and Sony or as required by law.

• The Site may contain links to other web sites (the "Linked Sites"). The Linked Sites are not under the control of Sony and Sony is not responsible for the contents of any Linked Sites, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Sony is not responsible for web casting or any other form of transmission received from any Linked Site. Sony is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Sony of the web site or any association with its operators. You are responsible for viewing and abiding by the terms and conditions, privacy statements and other legal notices posted at the Linked Sites.

• Sony accepts no liability for any loss or damage arising directly or indirectly (including consequential loss) from the accuracy or otherwise of materials or information contained on the pages of such linked sites or loss arising directly or indirectly from defects with such linked sites.

• Sony may terminate or suspend your access to and use of the Site at any time, without liability and for whatsoever reason or cause, without notice.

• Sony reserves the right in its discretion to modify without prior warning or notice these My Sony Terms and Conditions of Use and any information or material contained on the Site, including, without prejudice to the generality of the above, revisions, amendments, alteration of prices, withdrawals and discontinuations of any Product at any time and at the sole discretion of Sony or the participating merchants. You agree that your continued use of the Site after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications. As such, Sony recommends and advises you to visit this web page to review the prevailing My Sony Terms and Conditions of Use on the Site.

• In the event you are a My Sony member who has assented to the My Sony Membership Rules (detailed below), you acknowledge and agree that these My Sony Terms and Conditions of Use is in addition and without prejudice to the My Sony Membership Rules.

• In case of any conflict or inconsistency between these My Sony Terms and Conditions of Use and any other terms or legal notices posted on the Site or otherwise applicable between the parties in relation to the Site, the documents shall prevail in the following order:

(a) My Sony Membership Rules;
(b) My Sony Privacy and Policy Statement;
(c) My Sony Terms and Conditions of Use; and
(d) Warranty Registration Terms and Conditions.

• If any provision of this these Terms and Conditions of Use are held by any court or other competent authority to be void or unenforceable in whole or in part, such provision or its part, may be excised from the rest of these Terms and Conditions of Use and the remainder of these Terms and Conditions of Use will continue to be valid and enforceable to the fullest extent possible.

• These My Sony Terms and Conditions of Use are governed by the laws of Thailand.

Warranty Registration Terms and Conditions

Sony Thai Co., Ltd. (“Sony”)

1. This is a warranty registration form only. This is NOT a warranty certificate and does not entitle you to a warranty for your purchase. (Extra 3 months warranty is not effect to the product which has more one year warranty.)

2. The warranty is valid only after the warranty has been registered by you, verified by Sony and after Sony has sent you an email or SMS with the details of the purchase (including details of the model and serial numbers) confirming the validity of the warranty. If your registration is not valid, Sony may also send you an email or SMS informing you so, in which case, you will not be entitled to a warranty. In all cases, Sony will alone, determine whether the warranty registered by you is valid and you agree to abide by Sony’s decision without dispute. Sony may also, at all times, require you to produce proof of purchase and you may, upon request by Sony, be required to send or fax Sony a copy of your original purchase receipt.

3. The warranty is only available for Sony consumer audio and video products and the IT range of products. It is not available for broadcast and professional products or any other products prescribed by Sony from time to time. It is valid in Thailand and in respect of purchases made in Thailand from authorized dealers of Sony only.

4. This warranty is open only to individuals residing in Thailand and not to companies or societies.

5. Registration online at www.sony.co.th/mysony should be completed WITHIN 15 DAYS from the date of purchase by filling up all the required fields (as marked) of a prescribed registration form, and, if you are not already, by signing up to be a My Sony member.

Registration offline should be completed WITHIN 15 DAYS from the date of purchase by filling up all the required fields (as marked) of a prescribed registration form which is inserted in the carton and send it back to Sony, using the address which is printed on the envelop

6. The warranty does not cover inoperability, defects or problems arising from or due to improper installation; set up adjustments, weak or unclear signal reception, tuning of channels or stations or lack of proper maintenance by you. If you require Sony to assist you with these items, service and transportation fees will be charged to you at a rate determined by Sony.

7. The warranty does not cover repair or other services where either the process of installing or dismantling the purchase is performed from any overhanging structure. All repair or other services will only be performed at ground level.

8. The warranty does not cover any finishes, accessories, upgrades or consumables (e.g. batteries, tapes, etc), supplied with the purchase.

9. The warranty does not cover damage arising from or due to acts of God, accidents, corrosion, misuse or use otherwise than in the manner prescribed by Sony, unauthorised alteration or repairs by an unauthorised person without the knowledge or approval of Sony.

10. Sony’s decision in relation to all questions relating to defects, repairs and the Sony purchase is final and conclusive and you agree to abide by Sony’s decision without dispute.

11. Not with standing registration and receipt of confirmation via email or SMS that your warranty is valid, please keep your ORIGINAL PURCHASE RECEIPT and present it for verification when required.

12. For the avoidance of doubt, this warranty is different from and this 3 months or 1 month extended warranty offer does not apply to Sony’ Manufacturer’s Limited Warranty.

Privacy & Policy

Welcome to My Sony Website! My Sony's Website is owned and produced by Sony Thai Co., Ltd. ("Company"). We protect the privacy of our customers to ensure that our customers will feel comfortable and secured while visiting our website and using our services.

As we continue to develop our website and improve the services we provide, this policy may be changed from time to time. Therefore, we encourage you to review this policy periodically so that you would fully understand our current Privacy Policy. Any questions regarding this statement should be directed to Company by sending e-mail to enquiry@sony.co.th

The followings prescribe the Privacy Policy of Company. By using our services, you agree to be bound by our Privacy Policy or any other applicable privacy or data collection policy.

To access to the details of our Privacy Policy, please click on the title of each Article stated hereunder:

Article 1: Personal information we collect
Article 2: What are "Cookies"?
Article 3: Use of your personal information
Article 4: Disclosure of your information
Article 5: What is "Tell-A-Friend"?
Article 6: Your choices regarding collection, use, and distribution of your information
Article 7: Protection of your personal financial information
Article 8: Updating/ deleting your personal information and contacting company
Article 9: Company's security precautions that are in place to protect the loss, misuse, or alteration of your information
Article 10: Disclaimer
Article 11: Additional Terms and Conditions

Article 1
Personal information we collect
Company wishes to be your favorite destination on the Internet by providing you with the information, services, and products that are of interest to you. In order to achieve this goal, Company needs to gather some personal information when you register. During the registration process such as for the subscription of Newsletter, Company will ask for your name, e-mail address, street address, zip code, telephone number and other personal information. This gathering of information would enable us to distinguish you from other users. The more information you could give us, the better we are able to provide you with customized service.

In addition to the registration process, Company may ask you for other personal information at other times, including (but not limited to) when you enter a contest or promotion sponsored by Company and/or any partners; when you make a purchase using Company auction or when you utilize Company facilities. As the number and variety of Company services continue to grow, so will your ability to use the variety of services we offer should you choose to register for them.

Article 2
What are "Cookies"?
In addition to the personally identifiable information we collect, Company also collects your other information through the use of "Cookies". Cookies are small piece of information stored on your computer by a Web Browser to recognize your visit to our website. By using Cookies, we can identify your browser, but will not know any personally identifiable information about you, such as your real name or address. Since Cookies allow us to save preferences for you and enables us to know the services which do not interest you, Cookies therefore, would not only allow us to recognize our customers who have previously visited our website, monitor the number and purpose of people using our website, but also generate services, data or advertising specifically designed for you.

Article 3
Use of your personal information
The primary goal of Company in collection personal information is to provide our users with a customized experience on our network of sites. When you register information in any internet domain of Company, such information is generally collected and maintained solely by Company unless specifically stated otherwise at the point of collection.

This Company Privacy Policy does not cover any data collection which may be conducted by any advertiser or on other websites linked with our website. Company shall not assume any liability for any data collection conducted by such third parties.

Article 4
Disclosure of your information
As a general rule, Company will not disclose your personal information which could be used to identify or contact you. Company may provide your information to any third party for the purpose of rendering services that match your interests. Except for the information to be supplied to our business partner, the information to be supplied to a third party shall not be the kind which enables such third party to identify or contact you, a disclosure of your personal information. You acknowledge that your personal information may be released when we believe in good faith that such release is necessary to: (1) comply with the law, (2) enforce or comply with the terms of our user agreements, or (3) protect the rights, property or safety of Company or our users.

Article 5
What is "Tell-A-Friend"?
"Tell-A-Friend" is a part of our function in our website which encourages our user’s friend to access specific page on our web site. If you find the information useful and intends to notify to your friend, you are requested to input the name and e-mail address of your friend. This service issues the one-time-only mail. Please note that these information will not be stored at our end.

Article 6
Your choices regarding collection, use, and distribution of your information
From time to time, Company may send you e-mail regarding our products and services. If you indicate upon registration that you are interested in receiving offers or information from Company and our partners, we may occasionally send you information about such products and services that may be of interest to you.

You also have the choices with respect to Cookies. You may modify your browser to either accept all Cookies, to be notified when a Cookie is set, or to reject all Cookies. If you choose to reject all Cookies, you will be unable to use those Company services that require registration in order to participate and certain websites may not function properly.

Article 7
Protection of your personal financial information
Maintaining the privacy of your personal financial information is extremely important to Company. As with all personal information, Company will never rent or sell your personal financial information.

Although knowing that your service usage may help us to offer you better and more relevant contents and advertisements, we do not make this information available to any third parties without your specific permission. Any user statistics that we may provide to prospective advertisers or partners regarding financial product or service usage on Company do not include any personally identifiable information about any individual user.

Article 8
Updating/deleting your personal information and contacting company Company provides its registered users the ability to access and edit the personal information in their user profiles. You may update, correct, or delete your personal information at any time by using your identification and password.

Your account may be deleted, but doing so will result in not being able to participate in any specific promotion of the Company. Please contact enquiry@sony.co.th for further instructions about deleting or deactivating your account.

Article 9
Company's security precautions that are in place to protect the loss, misuse, or alteration of your information
Company has security measures in place to protect our users against the loss, misuse, or alternation of user data under our control. Only authorized employees of Company have access to the information you provide us. We will use our best endeavors to prevent and protect the loss, misuse, or alteration of your information. You acknowledge that the Company reserves the rights to deny all liabilities arising out of our services.

There are several places on the Company network of web sites where you may transmit credit card information in order to complete a purchase or for verification purposes. Any time Company asks for a credit card number we would transmit that credit card number in an industry-standard encrypted format.

Your personal identification information is password-protected so that only you have access to this private information. You are ultimately responsible for the security of your Company identification and password. Company recommends that you do not divulge your password to anyone. You should also log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if you share a computer with someone else or are using a computer in a public place such as a library or an Internet cafe.

Article 10
You acknowledge and agree that if your personal information and/or related information whether anonymous or identifiable is hacked, lost or damaged not due to our fault, we reserve the right to deny all liabilities as a result thereof.

Company may change this Privacy Policy at any time by posting revisions on our website. Your use of this site constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.

Article 11
Additional Terms and Conditions
Your personal information may be supplied by you or collected from you as a result of your access to or use of the Site and/or your My Sony membership at the following points:
(a) when you register to be a My Sony member;
(b) when you browse, use, participate in any activity or service on the Site or post any notice on the Site
(c) when you respond to other online surveys, polls, contests, lucky draws, promotions and purchases
(d) when you register online or offline to receive an extended warranty.

Please note that you are given the option with respect to whether you agree to the foregoing collection, storage, use and disclosure of your personal information by us by choosing whether to submit the personal information or not. If you submit the personal information to us, we shall deem that as your consent and agreement to this My Sony Privacy Statement.

Naturally, we offer you the ability to opt out of receiving information of our products and services at the point of collection or by e-mailing us at [enquiry@sony.co.th] or writing to us at [ The Officer-In-Charge, My Sony, Sony Thailand, 2126 Kromadit Bldg., 4th Fl., New Petchburi Rd., Bangkapi, Huaykwang, Bangkok 10310, Thailand ]. Please allow 14 days for this request to be processed in the case of e-mail, and 14 days in the case of a written request.

If you do not want us to use your personal information or to share your personal information with third parties, please e-mail us at [ enquiry@sony.co.th ] or please write to us at [ The Officer-In-Charge, My Sony, Sony Thailand, 2126 Kromadit Bldg., 4th Fl., New Petchburi Rd., Bangkapi, Huaykwang, Bangkok 10310, Thailand].

This My Sony Privacy Statement is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.

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